Refund policy

Changing your mind

For eligible online purchases, tell us that you wish to cancel within 14 days after receiving your order. You then have a further 14 days to send the goods back. These cancellation rights also apply to sale items.

How to return

Email elaffstyle@gmail.com with your order number and the items you wish to return. We will provide return instructions. Send returns to:

ELAFY Returns
Unit 2B, Norwich Mill, Norwich Street, Rochdale, OL11 1LJ, United Kingdom

Please pack items securely and retain proof of postage. For change-of-mind returns, the customer pays the direct return postage cost. For faulty, damaged or incorrect goods, contact us first; ELAFY covers reasonable return postage or arranges collection.

Condition of returned items

You may inspect goods as you would in a shop. We may deduct an amount for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, including washing or use. Please return original packaging where possible.

Where a product is genuinely sealed for health protection or hygiene reasons and is not suitable for return once unsealed, the change-of-mind cancellation right does not apply after that seal is broken. This does not limit rights for faulty or misdescribed goods.

Refunds

For a cancelled order, we refund the returned goods and the cost of our standard outbound delivery where applicable. Additional costs for a more expensive delivery service are not refunded. Refunds go to the original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. Your payment provider may need extra time to display the refund.

Faulty, damaged or incorrect goods

Please contact us promptly with your order number and details of the issue. You may have a right to reject faulty or misdescribed goods within 30 days and further rights to repair, replacement or refund after that. No reporting deadline in this policy removes your statutory rights.

This policy does not affect your statutory consumer rights.